TERMS AND CONDITIONS

Please carefully read these Terms and Conditions before using Leapkids programs and services (refers to school holiday programs). 

You agree to be bound by these Terms and Conditions. Please contact us on 1300 366 235 or email This email address is being protected from spambots. You need JavaScript enabled to view it. if you do not understand these terms and conditions. 

References in these Terms and Conditions to ‘us’ and ‘our’ means Leapkids Australia Pty Ltd. References to ‘you’ and ‘your’ apply to the parents/guardians who completed the enrolment/booking form for our programs/services.    

Coronavirus (COVID-19) Arrangements

• Only in-house activities will be offered for the duration of the program
• Social distancing will be practiced at all times between staff and parents/guardians
• Adjustments for drop-off and pick-up including allocated entry and exit points for parents/guardians
• Leapkids staff will be responsible for signing children in and out
• Parents/guardians will be required to maintain social distancing at drop-off and pick-up
• Parents/guardians will not be allowed to stay inside the venue once children are signed in
• Parents/guardians will be required to wait outside the venue for pick-up
• All planned activities will be facilitated with social distancing measures appropriately considered
• Children will be guided in regular hand-washing, after toilet breaks and before and after snacks
• Hand sanitizer will be available at all times within the venue and at the entrance
• Supplementary cleaning of taps, door handles, tables and play equipment will be regularly carried out
• Roll-call, morning tea and afternoon snack will be staggered
• Children who attend the program feeling unwell or become unwell during the day will be required to be picked up ASAP

If any confirmed cases of COVID-19 are identified amongst the children and/or staff, the relevant authorities will be notified ASAP and the venue will be locked-down for deep cleaning. It will not re-open until declared “safe” by a person/body qualified to so declare.

Parents and guardians will be required to adhere to all the above arrangements towards helping us to provide for a safe and calm environment for all children.

1. Applications & Bookings

1.1 All applications and bookings must be made online via the Parent Portal.

1.2 Incomplete applications will not be processed. 

1.3 Children will not be accepted into any of our programs without a prior confirmed booking. 

1.4 All relevant information about your child (including any medical conditions, allergies, behavioural) must be disclosed in the Enrolment Application.

1.5 You agree to update and/or change any details online via the Parent Portal or email Leapkids at This email address is being protected from spambots. You need JavaScript enabled to view it. 

2. Fee Structure 

2.1 Excursion fee $125.00 (per child, per day) 

2.2 Incursion fee $110.00 (per child, per day)

2.3 Standard fee $95.00 (per child, per day)

The above respective fees are the total full amount, per session, before the Child Care Subsidy (CCS) is applied. Parents/guardians eligible for CCS will have their fees subsidised according to their CCS entitlements.

3. Billing & Payment 

3.1 Fees are billed to account holders via email prior to the start of the program.

3.2 Fees must be paid in advance prior to the start of the program via direct deposit or phone.

3.3 Non-payment of fees prior to the start of the program may result in your child being excluded from attending our program.

4. Cancellations, Refunds & Late Collection 

4.1 Cancellations to any confirmed booking made 14 days prior to the start of the program will incur a non-subsidised cancellation fee of $10.00 per child, per day. 

4.2 Cancellations to any confirmed booking will not be accepted once the program has started. 

4.3 Cancellations must be made in writing via email to This email address is being protected from spambots. You need JavaScript enabled to view it. 

4.4 Refunds or credits are not issued in the case of illness or injury. 

4.5 Leapkids is under no obligation to refund or credit any session a child does not attend.

4.6 Your child is expected to be picked up no later than 6.00pm. 

4.7 A late pick-up fee of $2.00 per minute (rounded down to whole minute) per child applies after the service closing time (i.e. 6.00pm).

5. Health, Medical & Special Considerations

5.1 You give permission for Leapkids staff to administer appropriate medical attention/first aid in the event of an accident, incident or illness.

5.2 You agree and acknowledge that Leapkids does not accept any liability for personal injury, property damage or loss sustained by any child attending our programs.

5.3 If your child has a medical condition, dietary requirement or additional needs, you are responsible for providing a current Action Plan and/or supporting documentation prior to your child’s attendance.

5.4 If your child has an Action Plan that requires an Epipen to be administered, you must provide your own Epipen to the Service.

5.5 If your child is diagnosed as having Asthma and the Action Plan requires a Ventolin to be administered, you must provide your own Ventolin to the Service.

5.6 You are responsible for providing a current copy of your child’s Immunisation Record or ACIR Immunisation History Statement if your child is not immunized.

5.7 You agree that your child will not attend our programs if suffering from an infectious or contagious disease as identified by the Department of Health.

6. Excursions

6.1 You give permission and authorisation for your child to attend one or more of the excursions organised by Leapkids.

6.2 You have read the Excursion Information published on the Leapkids website, and agree to the details listed for specific excursion/s which your child will be attending.

6.3 You are aware of the ‘Excursion Risk Assessment’ undertaken by Leapkids for each excursion, and understand that you may access this document at the Service.

6.4 You are aware that specific excursions organised by Leapkids require the parent/guardian to sign ‘Disclaimer Forms’ (such as Assumption of Risk, Waiver and Indemnity); and you give permission for Leapkids representative/nominee to sign, on your behalf relevant ‘Disclaimer Forms’ that are required for specific excursion/s which your child will be attending. 

6.5 You understand that you may access ‘Disclaimer Forms’ (such as Assumption of Risk, Waiver and Indemnity) from Leapkids at any time prior to an excursion that your child will be attending. 

7. Policies & Procedures

7.1 You agree to comply with Leapkids policies and procedures at all times.

7.2 You accept that any breach our policies and/or procedures may result in your child being excluded from using our programs and services. 

7.3 You are aware that you may access Leapkids policies and procedures manual at the Service.

8. Additional Terms & Conditions

8.1 You acknowledge that your child may be excluded from our program if he/she displays behaviour that is considered inappropriate, concerning or threatening.

8.2 You give permission for your child to participate in activities organised for the day/s which he/she will be attending including watching G and PG rated movies.

8.3 You agree to your child being photographed/video footage being taken and Leapkids retains the right to use this for publicity and advertising purposes. Please inform Leapkids if you do not wish for your child’s image to be used in this manner.

8.4 You authorise Leapkids staff to apply sunscreen to your child, unless you have specified otherwise and provided your own.

8.5 You acknowledge that your child may not participate in outdoor activities between September and April, unless he/she wears a wide-breamed hat provided by you. You will ensure that your child does not attend our programs with a cap.

8.6 You take full responsibility for your child’s belongings while attending Leapkids programs including on any excursion.

 CODE OF CONDUCT

1. You understand that at Leapkids, our staff are here to provide the best possible care and supervision to your child, and to ensure that all children in our care feel safe and protected at all times. 
2. You understand that at Leapkids we expect parents, guardians and carers at all times to show respect and courtesy to our staff, children and all others in attendance at our programs and services. 
3. You agree to conduct yourself in a manner that is deemed by Leapkids staff to be appropriate and respectful towards our staff, children and all others in attendance at our programs and services.
4. You agree that Leapkids staff will not tolerate any behaviour that is deemed to be inappropriate and unacceptable (such as raised voices, swearing, aggression and/or intimidation towards our staff, children and others); and you agree that Leapkids staff can ask you to immediately leave our premises in the event your behaviour makes our staff and/or children feel threatened, distressed, intimidated and/or harassed in any way.  
5. You agree that in the event your conduct/behaviour is deemed by Leapkids staff to be unacceptable and/or inappropriate (such as raising your voice, shouting, swearing, intimidating or threatening staff and others); or your behaviour and actions cause Leapkids staff and/or children to feel distressed and/or harassed, then Leapkids reserve the right to immediately cancel your child’s enrolment/bookings and exclude your child from attending our programs and services. In the event this occurs, you will be notified of your child’s cancellation and exclusion in writing via email. 

DISCLAIMER

Leapkids reserves the right, in its sole discretion, to change the Terms and Conditions under which our programs and services are offered. The most current version of the Terms and Conditions will supersede all previous versions. Leapkids encourages you to periodically review the Terms and Conditions to stay informed of our updates. Your usage of our programs and services and any published change in these Terms and Conditions is your express agreement with Leapkids that you will be bound by each of the modified Terms and Conditions.

Last Updated January 2024